FAQS

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to your shopping Shopping Cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method  for goods. Our support team is always happy to guide you at any step!

No. We do not order worldwide shipping at the moment, but we are looking forward to offer it in the future.

Yes. We do ship to P.O. Boxes, but any risks associated with storage and holding of items are the buyers responsibility.

If you did not receive an order confirmation email within 1 hour of placing an order, please check your spam/junk folder. If it is not in your spam/junk folder please contact customer support at sales@phenixboutique.com or send a message here.

When you place an order on Phenixboutique.com, you will receive an email confirmation that includes your order number. Please keep this email for your records. You can click the “View Your Order” button in your confirmation email to track the status of your order, or Track My Package.  For your convenience, users who create an account can check the status of their order easily using the “Order Status” feature under “My Account”. To check your order status.
We also email you at every step of the process.

There are a few convenient ways to contact our customer service team. You can send us a message at sales@phenixboutique.com, click the chat box in the bottom right of the screen, give us a call, or simply reach out to us on our Contact Page

Your order is in the process of being fulfilled and then shipped, but does not yet have a tracking number. Changes to your order cannot be made once it is In Progress. We will gladly accept your return in accordance with our Return Policy.

It is our goal to ship your order as quickly as possible. We begin processing your order immediately after it has been placed. We are only able to cancel an order within 20 minutes of the order being placed.
Please Contact Us or send us a chat message, and we will make our best effort to assist you.

Unfortunately, there may be instances when your order becomes damaged while it is in transit, or an item is missing.
do not use the return / exchange process.

To resolve an issue with damaged or missing items, please Contact Us immediately, or within 7 days. Please keep the broken merchandise until our customer service team has resolved your issue. We look forward to getting you taken care of!

Promotions change frequently making it very challenging to do price adjustments. Orders that have already shipped are not eligible for a price adjustment. For more information regarding price adjustments, please Contact Us, or reach out to us on our Chat. We look forward to helping you!