Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

How do I modify or cancel my order?

It is our goal to ship your order as quickly as possible. We begin processing your order immediately after it has been placed. We are only able to cancel an order within 20 minutes of the order being placed. Please Contact Us or send us a chat message, and we will make our best effort to assist you.

I have a discount code, how can I use it?

Simply add your items to your cart. You are able to add your discount in your cart when checking out. Type the discount code in the field that has "discount code or gift card", then click on the apply button. Once done, you can finalize your check out.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

Do you offer worldwide shipping?

No. We do not order worldwide shipping at the moment, but we are looking forward to offer it in the future.

Do You Ship To P.O. Boxes?

Yes. We do ship to P.O. Boxes, but any risks associated with storage and holding of items are the buyers responsibility.

I didn’t receive an order confirmation email. What should I do?

If you did not receive an order confirmation email within 1 hour of placing an order, please check your spam/junk folder. If it is not in your spam/junk folder please contact customer support at sales@phenixboutique.com or send a message here.

How do I check the status of my order?

When you place an order on Phenixboutique.com, you will receive an email confirmation that includes your order number. Please keep this email for your records. You can click the “View Your Order” button in your confirmation email to track the status of your order, or Track My Package.  For your convenience, users who create an account can check the status of their order easily using the “Order Status” feature under “My Account”. To check your order status. We also email you at every step of the process.

How can I contact Customer Service?

There are a few convenient ways to contact our customer service team. You can send us a message at sales@phenixboutique.com, click the chat box in the bottom right of the screen, give us a call, or simply reach out to us on our Contact Page.

My order status is “In Progress/Processing”. What does that mean?

Your order is in the process of being fulfilled and then shipped, but does not yet have a tracking number. Changes to your order cannot be made once it is In Progress. We will gladly accept your return in accordance with our Return Policy.

What do I do if I have missing or damaged products?

Unfortunately, there may be instances when your order becomes damaged while it is in transit, or an item is missing. do not use the return / exchange process.To resolve an issue with damaged or missing items, please Contact Us immediately, or within 7 days. Please keep the broken merchandise until our customer service team has resolved your issue. We look forward to getting you taken care of!

Do you do price adjustments?

Promotions change frequently making it very challenging to do price adjustments. Orders that have already shipped are not eligible for a price adjustment. For more information regarding price adjustments, please Contact Us, or reach out to us on our Chat. We look forward to helping you!